Name
Michigan Agritourism Association Session
Date & Time
Wednesday, December 9, 2026, 2:00 PM - 4:00 PM
Description

*  One, Not Everyone and Adventures in Delegating
Part 1 - Asking employees to give 110%, 110% of the time is ridiculous. Hugh will teach you a new way of thinking about customer service so you can systematize hospitality. Exceptions, make exceptional service.
Part 2 - You can’t do it all by yourself. Your growth and success depend heavily on your ability to delegate tasks to your team. But how? Use our system to engage your staff, plan your processes, and get more DONE with your team.
Part 3 - Farmer Panel

2:00pm - 4:00pm
Hugh McPherson - Maize Quest

Panel

Jeff Swanson - Country Dairy

Bill Mansfield - Lavender Hill Farm

 

Location Name
Ballroom A
Track
Farm Marketing
Moderator First Name
Janice
Moderator Last Name
Benson